I’m not sure how else to say that. You’d think that the title of this post sums it all up, so I will do my best here at making a post of it.

We’re already super-fast when it comes to developing new ideas, or making changes, whether it be for web or print work. So, to say that our clients are really getting their money’s worth is an understatement. Regardless of whether clients are established, satisfied customers, or have just discovered us, we don’t start the clock rolling unless it’s substantial work. Certainly substantial can be open to interpretation, but as a general rule, if it’s going to take us less than 5 minutes to open your project and make a change, we don’t add that to your bill. To be honest, it’s probably easier for us not to add it to your bill for the sake of saving the time to actually add it to your bill.

We have clients that will send personal projects (or projects for their clients), such as photo touch ups, and ask that they personally be billed. As long as this is not substantial work (there is that word again), we won’t charge them.

So why do this? Well, it’s no skin off our teeth to make our clients happy, even if that comes at our expense. We want our clients (and potential clients) to be satisfied. Not only with our speed and prices, but also about our work ethic. We want to be there for our clients, so that they may know they can contact us for any needs they feel we specialize in. A lot of times, we get questions from clients wondering about a specific piece of software, or a service available online. We’re happy to provide advice. Advice that doesn’t cost you any extra.

I like to say, that if we are not designing, editing, or coding, the clock is not running. We never charge for discussions via email, or the occasional phone call. We never charge for back-end server changes (as long as they are using our preferred host).

ProGravix does not nickel-and-dime. I hate when it’s done to me, so I don’t do it to my customers.

This has been today’s Clarified Butter.

Okay, first my gripe. To all those previous Apple haters, who are now Apple lovers, it’s called an iPod touch. It’s not an iTouch. Never has been, never will be. Are you really that busy that you cannot properly spell out or say the proper product name?

But I digress.

I’ve been a proud owner of an iPod touch 3rd Generation since September 2009. I use this thing religiously. I likely use it more than my Mac Pro, and that’s saying a lot. Over the last few weeks, my internal battery has been dying, and I couldn’t even make it through 1 hour on a full charge. After considering all of my options, I decided to buy a battery, and replacing it myself. This would mean cracking my iPod open, and hopefully not have any parts left over (which is a common occurrence when I tackle such a task). The uneasiness came when I realized the battery was soldered onto the board. I’m fairly competent when it comes to soldering, but this thing has some very small connectors (three in all). I watched several videos and read many blogs explaining how to replace the battery. Seemed pretty easy. The glass and digitizer was very difficult to remove, even with the safe pry tools.

And this brings us to the meat of this post.

I want to warn you of a very important step, which doesn’t seem to be explained very well in all of the videos and blogs. The digitizer has a very fragile ribbon, and if you are not careful, you can easily tear it, which is what I did.

Make sure you use a pry tool to carefully disconnect the ribbon and connector from the board. One video I saw said to gently pull on the ribbon to disconnect it. This is what I did, and my ribbon easily tore.

Now, although I have an iPod touch that will charge, and hold a charge, I have no way of controlling it with touch. My only option is to control audio only with the earphone-inline-remote.

I have a new digitizer assembly on it’s way, and hopefully I can swap it out without making any more damaging mistakes.

This has been today’s Clarified Butter.