Don’t nickel-and-dime your clients

I’m not sure how else to say that. You’d think that the title of this post sums it all up, so I will do my best here at making a post of it.

We’re already super-fast when it comes to developing new ideas, or making changes, whether it be for web or print work. So, to say that our clients are really getting their money’s worth is an understatement. Regardless of whether clients are established, satisfied customers, or have just discovered us, we don’t start the clock rolling unless it’s substantial work. Certainly substantial can be open to interpretation, but as a general rule, if it’s going to take us less than 5 minutes to open your project and make a change, we don’t add that to your bill. To be honest, it’s probably easier for us not to add it to your bill for the sake of saving the time to actually add it to your bill.

We have clients that will send personal projects (or projects for their clients), such as photo touch ups, and ask that they personally be billed. As long as this is not substantial work (there is that word again), we won’t charge them.

So why do this? Well, it’s no skin off our teeth to make our clients happy, even if that comes at our expense. We want our clients (and potential clients) to be satisfied. Not only with our speed and prices, but also about our work ethic. We want to be there for our clients, so that they may know they can contact us for any needs they feel we specialize in. A lot of times, we get questions from clients wondering about a specific piece of software, or a service available online. We’re happy to provide advice. Advice that doesn’t cost you any extra.

I like to say, that if we are not designing, editing, or coding, the clock is not running. We never charge for discussions via email, or the occasional phone call. We never charge for back-end server changes (as long as they are using our preferred host).

ProGravix does not nickel-and-dime. I hate when it’s done to me, so I don’t do it to my customers.

This has been today’s Clarified Butter.

iPod touch, we speak your name

Okay, first my gripe. To all those previous Apple haters, who are now Apple lovers, it’s called an iPod touch. It’s not an iTouch. Never has been, never will be. Are you really that busy that you cannot properly spell out or say the proper product name?

But I digress.

I’ve been a proud owner of an iPod touch 3rd Generation since September 2009. I use this thing religiously. I likely use it more than my Mac Pro, and that’s saying a lot. Over the last few weeks, my internal battery has been dying, and I couldn’t even make it through 1 hour on a full charge. After considering all of my options, I decided to buy a battery, and replacing it myself. This would mean cracking my iPod open, and hopefully not have any parts left over (which is a common occurrence when I tackle such a task). The uneasiness came when I realized the battery was soldered onto the board. I’m fairly competent when it comes to soldering, but this thing has some very small connectors (three in all). I watched several videos and read many blogs explaining how to replace the battery. Seemed pretty easy. The glass and digitizer was very difficult to remove, even with the safe pry tools.

And this brings us to the meat of this post.

I want to warn you of a very important step, which doesn’t seem to be explained very well in all of the videos and blogs. The digitizer has a very fragile ribbon, and if you are not careful, you can easily tear it, which is what I did.

Make sure you use a pry tool to carefully disconnect the ribbon and connector from the board. One video I saw said to gently pull on the ribbon to disconnect it. This is what I did, and my ribbon easily tore.

Now, although I have an iPod touch that will charge, and hold a charge, I have no way of controlling it with touch. My only option is to control audio only with the earphone-inline-remote.

I have a new digitizer assembly on it’s way, and hopefully I can swap it out without making any more damaging mistakes.

This has been today’s Clarified Butter.

Second Time’s a Charm? Who knows…

Clarified Butter

Yes, this is the second time I’ve started a blog for ProGravix. The first iteration was developed and maintained using Google’s Blogger service, although all site files were hosted on ProGravix’s servers. Google discontinued their service where you could host your blogs on remote servers, and when that happened, I just decided to close down the blog. I should have kept the posts I had there, but maybe a fresh start is for the best.

I’m not exactly sure on how this blog will be used. I do my best to post current projects, and their finalized artwork, on Facebook for all to see. (Facebook has turned into a really cool way to share what we are up to). I guess the intent of this blog will be discovered over time.

This month marks the 12th year that ProGravix has been providing design services full time. Although the current market is troubled, it certainly feels good that ProGravix grows stronger each year. We’ve yet to discover if our growth has outpaced this recession, or if we are not affected by it. I venture to guess that it’s probably a little bit of both.

For the first several years, ProGravix offered graphic design services, limiting itself to printed material. Several years later came web development, which is now the largest part of our business. I must say, however, that the increase in our popularity was driven with extremely crazy offerings, such as logo design for $18.95. Since that time, we’ve create thousand of logos for companies all over the world, many of which have turned into satisfied repeat customers.

Another great success is our ability to grow without any sort of advertising. Certainly we take advantage of social media, search engines, and the like, however, we do not spend a single cent on advertising. Our customers are driven to us by other satisfied customer. It’s called effective Word of Mouth™, and it works.

Overall, I hope you become an avid reader of this blog. I will likely include tips and tricks for your design and web projects, and even share a little bit of what we are working on. I am excited that I have challenged myself with this new blog. Let’s see how long I can keep it up.

This has been today’s Clarified Butter.

Drew Lamont
Owner, ProGravix Digital Design